How long does order processing take?
We actively process all orders within 1 to 2 business days. You will receive an automated confirmation email immediately after placing your order on our homepage. This email contains your unique order number and purchase details.
We send a separate shipping confirmation email the moment we hand your package to the carrier. We strive to get your new eco-friendly bags into your kitchen as quickly as possible.
What are your shipping rates and delivery times?
Standard domestic shipping takes 3-5 business days and costs a flat rate of $4.99. We offer absolutely free shipping on all orders over $50. We use trusted national carriers to ensure safe transit.
You can track your orders effortlessly using our automated tracking system. We provide real-time updates directly to your inbox so you always know your delivery status.
Do you ship internationally?
Yes, we gladly ship our products worldwide. International delivery times range from 7-14 business days depending on customs processing speeds in your destination country. We partner with reliable global logistics providers.
International customers hold responsibility for all import duties, taxes, and customs fees. We recommend checking with your local customs and border protection agency before finalizing your cart purchase.
What happens if my package is lost or stolen?
We guarantee delivery to the shipping address you provide during checkout. If the official tracking shows your package as "Delivered" but you cannot locate it, we ask that you check with neighbors and your local post office first.
Contact us immediately if your package remains missing after 48 hours. You can read more about our commitment to customer satisfaction on our about page. We will file a claim directly with the carrier to resolve the issue swiftly.